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Refund and Cancellation Policy

If you cancel your registration within 24 hours after you registered on this website, you will automatically receive a refund equivalent to half of the registration fee. The remainder of your payment will be retained to cover expenses for processing your registration and holding space in our database.

Once we verify the refund requested we will process and credit the refund to the original payment method within 8-10 working days.

Service Rescheduling or Cancellation

  • If you reschedule or cancel services (other than registration fees) not later than 24 hours after purchasing the service, a nominal deduction of 20% will be made, and the balance amount will be refunded.
  • If you reschedule or cancel services after 24 hours but not more than 3 days (including the day of purchase), a deduction of 25% will be made, and the balance amount will be refunded.
  • If you reschedule or cancel services after 3 days but not more than 10 days (including the day of purchase), a deduction of 40% will be made, and the balance amount will be refunded.
  • After 10 days (including the day of purchase), no automatic refund will be made unless it is proven that you have not received the service you paid for.

Refunds requested after 10 days will be processed as per our grievance redressal policy.

Refund Processing

  • Refunds will be processed directly into the bank/credit card account used for the payment.
  • Cash refunds are not available.
  • Refunds will not be given if registration procedures are not followed or if required identification documents are not presented.
  • For overcharged amounts, notify our Help and Support Team immediately. Refunds for overcharges will be processed within 15 working days.
  • No interest is paid on refunded amounts.

Contact info@stepscareers.com for issues regarding excess or double payments.

General Terms

  • Refunds are subject to the refund policy prevailing at the time of the request.
  • We reserve the right to modify the refund policy at any time by updating the website.
  • All disputes shall first be addressed amicably by contacting info@stepscareers.com.
  • If disputes cannot be resolved amicably, they are subject to the legal jurisdiction of District Court Lucknow, India.
  • Refunds are processed excluding GST. Taxes are non-refundable.

Important Information

This is to inform all users that stepscareers through its website, provides services listed on the website.

Although users may benefit, stepscareers does not guarantee interviews, meetings, or discussions with employers.

stepscareers.com disclaims liability for fraudulent communication via email, SMS, or phone calls claiming to represent stepscareers.com. Jobseekers are advised not to engage in monetary transactions with such sources in the name of guaranteed interviews.